LogMeIn’s remote desktop app is a cloud-based solution, so there’s no upfront costs for hardware, software or infrastructure. Purpose-built for call centers, help desks and other support organizations, Rescue makes it easy to deliver remote support to customers and end-users anywhere in the world. A market-leading remote desktop app from LogMeInįor a remote desktop app that combines powerful features with ease-of-use, LogMeIn Rescue is a clear favorite among organizations of every size.
In the end, remote access software makes for happier customers and a more cost-efficient support organization.
Technicians can then take control of the device to diagnose and fix issues, demonstrate features, provide training and other kinds of remote computer support.īy accelerating the support process and letting technicians access devices directly, a remote desktop app shortens call handle time, improves first-call resolution rates, makes complex matters simpler and resolves issues faster. With a remote desktop app, customers can permit support technicians to gain computer remote access to their desktops as well as laptops, tablets and mobile devices. Help desks, call centers and other support organizations are increasingly turning to these desktop sharing applications to lower the cost of providing support while also improving quality. A remote desktop app can dramatically change the way you provide support to customers and end-users.
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